As a UK-registered tour operator, we have to comply with strict consumer protection legislation. There are several different ways we could achieve this, such as membership of the Association of British Travel Agents (ABTA) or the Association of Independent Tour Operators (AITO). Since starting business in 2014, we have belonged to Protected Trust Services, which is a travel trust scheme designed for niche tour operators such as ourselves. We find Protected Trust Services provides the best solution for small travel companies, as it is very pro-active and responsive in terms of helping us cut our way through the kilometres of red tape waiting to trip up a small tour operator.
UK Law on Selling Tours
British law on selling tours is very simple. If a UK-registered travel company puts together a trip combining two or more elements (hotels and transport, for instance), the trip is classified as a “tour”, and the company then has to provide financial protection to its clients.
How Protected Trust Services Works
The PTS system straightforward. When you pay for your tour, you don’t pay us directly. Instead, you pay into the PTS trust account, which is administered by independent trustees (British chartered accountants based in the ever-so-respectable seaside town of Bournemouth). We receive your payment from PTS when the tour is run, meaning that if we fail to deliver the service we’ve promised, or in the unlikely event that we go bust, your payment is safe and can be recovered.
If you’d like to verify our membership of the Protected Trust Services scheme, or have any questions, the PTS team will be happy to answer your questions. You can find more information here, or call PTS on +44 20 7190 9988.
However, if you want a better understanding of how we operate as a company, we suggest you read our reviews.